PGE Restoration Complete from Severe Winter Weather

Posted on January 22, 2024

More than 524,600 customers restored following week-long series of winter storms

Portland, Ore. (January 22, 2024) – Today, PGE completed restoration for customers affected by the winter storms that began on Jan. 13., which brought high winds, ice and snow to PGE’s service area, causing widespread damage across the region.

Last week’s ongoing winter weather caused multiple rounds of damage across PGE’s service area. Customer outages over the nine days totaled 524,600 with the initial Jan. 13 storm peak at 165,000 customers. PGE crews faced challenging conditions in the field, such as downed trees and icy roads, that delayed access and extended restoration times.

At the peak of PGE’s restoration efforts, approximately 1,800 personnel, including crews and support staff, and mutual assistance crews from across the state, Washington, Idaho and California worked to clear debris, assess and repair downed lines, damaged poles, substations and transmission equipment to restore power. Given the ongoing rain and challenging repair conditions, a small number of outages may persist into this week.

“Last week’s winter storms hit our region, causing extensive, widespread damage, and power outages that affected thousands of our customers. PGE understands that extended power outages are challenging, especially in severe weather, and our crews worked tirelessly to restore service to all affected,” said Ben Felton, PGE executive vice president, chief operating officer. “We certainly appreciate that large, impactful events of this nature provide opportunities for better communications and ongoing improvements.”

The final statistics on the restoration work include:

  • Customers restored: over 524,600
  • Crews and support staff responding the weather event at peak: over 1,800
  • Transmission lines repaired: 23
  • Distribution lines restored: 69
  • Substations repaired: 14
  • Transformers fixed: 599
  • Power poles fixed: 348
  • Crossarms fixed: 1,333

About Portland General Electric Company

Portland General Electric (NYSE: POR) is a fully integrated energy company that generates, transmits and distributes electricity to over 900,000 customers in 51 cities across the state of Oregon. For more than 130 years, Portland General Electric (PGE) has powered the advancement of society, delivering safe, affordable, reliable and increasingly clean energy. To deliver on its strategy and meet state targets, PGE and its approximately 3,000 employees are committed to partnering with stakeholders to achieve at least an 80% reduction in greenhouse gas emissions from power served to customers by 2030 and 100% reduction by 2040. PGE customers set the standard for prioritizing clean energy with the No. 1 voluntary renewable energy program in the country. Additionally, for the fifth year in a row, PGE was recognized by the Bloomberg Gender-Equality Index which highlights companies committed to creating a more equal and inclusive workplace. As a reflection of the company’s commitment to the community it serves, in 2022, PGE employees, retirees and the PGE Foundation donated nearly $5.5 million and volunteered more than 18,000 hours with more than 400 nonprofits across Oregon. For more information visit

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