Salem, OR – Beginning February 3, 2025, Salem Utility customers will have access to expanded online options and new payment methods as the City of Salem launches its new Utility Billing software. The new software will enhance the customer’s experience and streamline operations, replacing the more than 20-year-old system that is no longer supported by the vendor or compatible with newer computer operating systems. Salem bills and collects payments for water, stormwater, wastewater, streetlight, and City Operations revenue through the Utility Billing software.
The upgrade offers customers expanded online access, multilingual support, and modern payment options like Apple Pay, Google Pay, Venmo, and PayPal. Ultimately, the software will allow the City of Salem Public Works to automate many processes, reduce paper, and become more efficient with limited resources.
“We’re excited to bring this much-needed technology to our community,” said Brian D. Martin, PE, Director of Public Works. “It’s all about improving efficiency and providing better service to Salem utility customers.”
Utility customers are receiving initial notifications in the mail this week, announcing the system migration, and notifying them of the changes. Current customers, specifically those accessing the convenience of Automatic Bill Payment, will need to register in the new system’s AutoPay beginning February 3, to continue to use the service. Individual financial information will not transfer to the new software. No action is required by customers until the system launches on Monday, February 3, 2025.
Online enrollment in the new software is simple and requires your most recent utility bill and your contact information. Utility Customer Care staff will be available following the change-over to assist with questions and help customers enroll at: utilitybilling@cityofsalem.net or 503-588-6099, Monday through Friday from 8 a.m. to 5 p.m.
More information is available and will be continually updated throughout the transition at: www.cityofsalem.net/billing-update
Important Reminders for Customers:
- Beginning on February 3, 2025, Automatic Bill Payment users must enroll in AutoPay in the new system to continue automatic payments. Individual financial information will not transfer.
- The Utility Customer Care office and phone lines will be closed January 30, 2025, until February 3, 2025, to transfer data into the new system. Online and phone payment systems will also be unavailable for this same period. No actions will be taken on accounts during this time as the system changeover occurs.
- During the Utility Customer Care office closure, customers may pay in person at the Customer Service Center at 555 Liberty St SE, Room 100, Salem, OR; mail payments to PO Box 2795, Portland, OR 97208-2795; or place payments in one of our drop box locations listed below:
- City of Salem Customer Service Center, 555 Liberty St SE, Room 100, Salem, OR
- City of Salem Civic Center Drive-Through, 500 block of Liberty St SE, Salem OR, at the bus turnout between Salem Public Library and Salem City Hall
- Operations Building, 1457 23rd St SE, Salem, OR
- West Salem Public Library, 395 Glen Creek Rd NW, Salem, OR
For more information, visit www.cityofsalem.net/billing-update, email utilitybilling@cityofsalem.net, or call 503-588-6099 Monday through Friday from 8 a.m. to 5 p.m.
